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Patient

We care about our patients and we strive to offer the best, most compassionate care. The care and answers you need are only one phone call away. Please see the helpful numbers below to schedule your first or next appointment, access your medical records, update your insurance information, or find out about our support services.

To Schedule Your First Appointment:

If you or someone you love has cancer, call to speak with a cancer care coordinator today. Our cancer care coordinators will arrange your first visit with one of our cancer specialists. Sylvester oncologists have the expertise to handle even the most complex and challenging cases.

Call Sylvester today at:

  • Miami-Dade: 305-243-HOPE (4673)
  • Broward: 954-874-HOPE (4673)
  • Toll Free: 844-324-HOPE (4673)

To schedule a Follow-up Appointment:

Call our office 305-243-4951 or UHealth Connect at 305-243-5757 or 800-432-0191

Medical Records:

For Sylvester Cancer Center Medical Records, please call 305-243-5272 or send a fax to 305-243-5274

For University of Miami Medical Records, please call 305-689-5187 or send a fax to 305-689-4490.

Insurance & Billing:

Call 305-243-2031 and one of our representatives will be happy to assist you.

After Hours Assistance:

If you have an urgent medical need, call 305-243-6732, option 2 to connect with a Physician on call.

*If you do leave a non urgent medical question, it will be returned the following business day.

Emails should not be used for after hours urgent medical questions.

Courtelis Center:

To speak with a member of the multi-specialty care team, call the Courtelis Center for Psychosocial Oncology at 305-243-4129.

Altheresa Clark-Social Worker, MSW, LCSW: 305-243-0157

Magda Schauer-Financial Counselor: 305-689-7079

Office Hours:

Monday-Friday: 8am-5pm

Helpful tips for optimum care

To obtain refills: Contact our office 1 week before your current prescription runs out.

Things to bring to each of your visit:

  • List of current medications and bottles
  • Outside records
  • External MRI CD and Report
  • Updated Chemo calendars

Processing forms:

For FMLA and Disability forms, please allow 5-7 business days for processing
Patient/Family: Fill out appropriate portion of form, indicate special needs pertaining to leave, and sign consent.

External Diagnostic testing:

Patient/Family: Please notify our office upon making your appointment to allow adequate time to obtain a Prior Authorization. You are responsible for bringing your MRI CD and report to your next visit.

Please include the following:

  • Date of Testing
  • Facility Name
  • Facility Phone number
  • Facility Address

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